RENTALS:
Q: Who should I reach out to if I’m interested in renting a space at Pasadena Playhouse?
A: Please send all rental inquiries, along with the details of your rental request, to rentals@pasadenaplayhouse.org. You may receive an automatic response, but the email is monitored regularly and you will receive a response within 48 hours. You may also reach out to our administrative offices at 626-792-8672 Monday through Friday between 10:00 AM – 6:00 PM.
TOURS OF THE PLAYHOUSE:
Q: Does Pasadena Playhouse offer tours of the theater?
A: Tours of Pasadena Playhouse’s theater can be scheduled exclusively through the Friends of the Pasadena Playhouse. Please visit friendsofthepasadenaplayhouse.org to see upcoming tours or request tour information.
PARKING:
Q: Where do I park when attending a performance at Pasadena Playhouse?
A: While we do not have our own parking lot, we work closely with the Playhouse Plaza Parking Structure directly across the street from our theater. The address for the parking structure is 680 Colorado Blvd. Pasadena, CA 91101.
The entrance to the lot is located on S El Molino Ave. Parking is a flat rate of $5.99. Please be sure to have your license plate number on hand as you will need to enter it into the Metropolis app which the lot utilizes for payment. QR codes for downloading the app are available throughout the structure.
Alternative meter parking options can be found as follows:
Diamond Parking Lot at 676 E Green St. Pasadena, CA 91101
Rate: $8.55 per 2 hours/$12.55 per 10 hours/$46.55 per day – payment via phone
Playhouse Village Park at 701 Union St, Pasadena, CA 91101
Rate: $1.00 per hour/$5.00 maximum – payment via kiosk
City owned Playhouse Lot at 44 S Madison Ave. Pasadena, CA 91101
Rate: $1.50 per hour/$7.00 per 24 hours – payment via kiosk
DINING:
Q: Where can I grab lunch, dinner or a cup of coffee during my visit?
A: There are a number of restaurants within walking distance of Pasadena Playhouse. Wonderful meals can be found at any of the following establishments:
Urth Cafe – American Lunch $$
Green Street Restaurant – American $$
Oji Sushi & Sake Bar – Japanese $$
El Portal – Mexican $
Settebello Pizzeria – Pizza $$
The Stand – American $$
Coffee & Tea
Republik Coffee – $$
Home Brewed Bar – Coffee, Tea, Boba $$
Tepito – $$
TICKET PICK UP AND WILL CALL:
Q: How early should I arrive to pick up my tickets from Will Call?
A: Our Patron Services team is available at the Will Call window Tuesday – Saturday between 12:00 – 6:00 PM, Sundays 12:00 – 4:00 PM and two hours prior to each performance. We would be delighted to provide your tickets to you at your convenience or reprint any tickets you may need.
NOT RECEIVING EMAILS:
Q: I’m not receiving your emails, how can I fix that?
A: Sometimes emails from Pasadena Playhouse might be sent to spam, promotion or junk folders. If you have checked these folders and see that you are still not receiving them, you can reach out to our Patron Services team at 626-356-7529 or via email at boxoffice@pasadenaplayhouse.org to ensure your email is up to date in our system.
Our order confirmation emails come from orders@pasadenaplayhouse.org, you may also be able to search your inbox using this email to locate these confirmations as well.
PRODUCTION ADVISORIES:
Q: Do you offer production advisories?
A: We do not offer advisories about the subject matter for each production, as sensitivities vary from patron to patron. If you have any inquiries regarding the content, age-appropriateness, or stage effects (such as strobe lights or theatrical fog) that may affect patron comfort, please contact Patron Services at 626-356-7529 or email boxoffice@pasadenaplayhouse.org.
RESTROOMS:
Q: Do you have bathrooms onsite?
A: Restrooms, including accessible facilities, are available in the lobby 45 minutes before each performance. We offer all-gender restrooms upstairs in the Carrie Hamilton lobby.
LATE ARRIVALS:
Q: Will I be able to sit in my seat if I arrive late?
A: We encourage all patrons to arrive before their scheduled curtain time. Late seating will take place during the first appropriate break in the performance at the discretion of House Management. House Management may need to direct late arrivals to alternate seats.
SERVICE ANIMALS:
Q: Are service animals welcome at Pasadena Playhouse?
A: Service animals are welcome at Pasadena Playhouse. We do ask that the attendance of your service animal is shared with our Patron Services team – which can be reached at 626-356-7529 or boxoffice@pasadenaplayhouse.org between 12:00 – 6:00 PM, Tuesday – Saturday and 12:00 – 4:00 PM on Sundays – to ensure that the entire Front of House team is aware to expect your furry companion.
ASSISTED LISTENING DEVICES:
Q: Do you offer assisted listening devices?
A: Assisted-listening devices can be checked out in the lobby before the performance using a photo ID.
OPEN CAPTION AND AUDIO DESCRIPTION:
Q: Do you offer open caption or audio described performances?
A: The third Sunday matinee performance for every Mainstage production offers Open Captioning with Audio Description. For more information regarding accommodations and services please contact our Patron Services team at 626-356-7529 or via email at boxoffice@pasadenaplayhouse.org.
VOLUNTEER OPPORTUNITIES:
Q: How can I get involved and volunteer?
A: Pasadena Playhouse is seeking volunteer ushers ages 16+ to join our team! Ushers play an integral role in the care, comfort and safety of all patrons who visit Pasadena Playhouse and are responsible for welcoming, seating and accommodating audience members. Email ushers@pasadenaplayhouse.org to get started.
AGE RECOMMENDATIONS:
Q: Can I bring my child to the Playhouse?
A: Children under the age of 5 will not be admitted into the theater. We ask that everyone in your party, regardless of age, be able to sit quietly through a performance without disturbing other patrons or the artists. Ushers may ask parents whose children are disruptive to take them outside the theater. If there is repeated disruption, we reserve the right to revoke admission and refund your ticket price, excluding service charges. Patrons of all ages must have a ticket to enter Pasadena Playhouse and must sit in the seat indicated on the ticket.
PHOTOS:
Q: Can I take photos in the theater?
A: Photography prior to the start of the show is welcome and encouraged. Photography after the performance has begun is strictly prohibited.
RUSH AND DISCOUNT TICKETS:
Q: Are there Rush tickets available for performances?
A: Pasadena Playhouse does not offer Rush tickets directly through our box office. We work exclusively with TodayTix to offer Rush opportunities. Rush tickets become available at 9:00 AM on the date of the performance you might be interested in exclusively through the TodayTix mobile app.
Q: Do you offer any Veteran, Senior or Student discounts?
A: We do not offer any discounted rates directly through our box office. We work exclusively with TodayTix.com to offer discounted prices to patrons.
TICKET EXCHANGES:
Q: What can be done if I can’t attend my scheduled performance?
A: Single Ticket Patrons – Our Patron Services team would be happy to exchange your tickets for you. There is a $10 exchange fee per ticket you would like to exchange to a new date.
Pasadena Playhouse Members – Our Patron Services team is available to help you move your tickets to a new performance date for you any time between 12:00 – 6:00 PM, Tuesday – Saturday and 12:00 – 4:00 PM on Sundays.
TICKET DONATIONS:
Q: Can I donate my tickets back to the theater?
A: Single Ticket Patrons and Classic Members – Tickets can be donated as a tax deductible contribution back to the theater up to 24 hours prior to the performance date.
Dynamic and FirstLook Members – Dynamic and FirstLook Memberships are not eligible for donation back to the theater. For a detailed explanation, please reach out to our Patron Services team at 626-356-7529 or at boxoffice@pasadenaplayhouse.org.
REFUNDS:
Q: What is your refund policy?
A: Pasadena Playhouse adheres to a firm all sales final policy. No refund may be issued once ticket purchase is finalized.
Q: If I miss my performance, can I receive a refund?
A: All tickets are final sale and non-refundable.
Q: If I leave the performance early, can I receive a refund?
A: All tickets are final sale and non-refundable; this includes early departure.
EDUCATION:
Q: Where do I drop off and pick up my child who is enrolled in a class/camp?
A: If you want to park and walk your child into class, please use the underground Playhouse Plaza lot across the street from the Playhouse. If you would like to just drop off/pick up without getting off of your car, then you can pull up to the front of the theater on S El Molino Ave.
Q: Can I get a refund on my class enrollment if I can no longer attend?
- If you contact us to cancel more than 10 days before your class starts, you may receive a full refund.
- If you contact us to cancel between 9 – 1 days before your class starts, we can offer a 50% refund
- Once a class starts (including the day the class begins) we can no longer offer refunds.
Q: Can I audit a class?
A: No. To ensure the safety and comfort of our students, only enrolled students may attend a class.
Q: Can I sit in on my child’s class?
A: To request the ability to sit-in on your child’s class, please contact Noah Grater – our Education Registrar – at education@pasadenaplayhouse.org.
Q: Can I bring a guest to observe the class I am enrolled in?
A: No. To ensure the safety and comfort of our students, only enrolled students may attend a class.
PATRON CODE OF CONDUCT:
Q: What is appropriate behavior while at Pasadena Playhouse?
A: Pasadena Playhouse is committed to a safe and mutually respectful environment for all patrons, staff, volunteers, and artists. By purchasing a ticket and entering any of our venues you agree to maintain reasonable and appropriate behavior at all times. To help ensure all patrons have a positive experience, we ask that you Respect Others, Behave Appropriately, Follow Instructions, Respect the Space, Be Considerate of Others, and Report Concerns. We reserve the right to refuse service and cease relationships with anyone who engages in disorderly conduct or harassment without refund or compensation for loss.
DIGITAL TICKETS:
Q: How do I access my digital ticket?
A: To access your digital tickets, visit mytickets.pasadenaplayhouse.org.
- Log in using the email and password you utilized to purchase your tickets.
- Once logged in, the performances you have reserved will populate. Select the tickets you would like to add to your Apple Wallet.
- Once the performance date loads your ticket(s), do not screenshot your QR code. Instead, tap the “Add to Apple Wallet” button at the bottom of your screen.
- The ticket selected will open. Tap the “Add” button in the top right corner.
- The ticket will now be accessible through your Apple Wallet.
Q: How do I share my tickets with a friend or guest?
A: To share a digital ticket with a friend, family member or guest, go to mytickets.pasadenaplayhouse.org and log in using the email and password utilized to purchase your tickets via our website.
- Once logged in, the performances you have booked with digital tickets will populate. Select the performance tickets you would like to share.
- Once the tickets open, do not screenshot or print the QR code. Instead, tap the “Share” button in the top right corner of your screen.
- You will then be prompted to give the name of the guest you would like to share the ticket(s) with. Enter their name.
- Next, select the ticket(s) you would like to share with your guest.
- Scroll down on your screen and accept the Terms of Use and tap the “Next” button.
- Review the details of the ticket you will be sharing with your guest and tap the “Confirm” button.
- The ticket will be shared via text, email or your preferred messaging tool. Tap the “Share With Your Guest” button to select your preferred method of sharing the ticket.